eTelecare Global Solutions, Inc. Company Information

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Profile:

When nobody thought we could do business with US companies, eTelecare Global Solutions, Inc. championed the Philippines as an offshore call center destination leader because of our superior, second-to-none service.

eTelecare has continually raised the bar for quality and value in the highly competitive global outsourcing business. We are the first Filipino call center company to provide global clients not just with lower overall costs but with higher performance and greater value for each outsourcing dollar.

eTelecare has grown from two programs with 20 agents to become a top-performing provider of 43 technical support, inbound and outbound sales, financial services, and customer service programs for 24 market leaders in the consumer technology, financial services, telecommunications, high technology, and other industries. eTelecare's offerings range from standard inbound customer service to complex technical support and licensed mutual funds transactions.

From a size and revenue perspective, eTelecare is now the largest Asia-based call center, operating 11 call centers across the US and the Philippines. From a capability recognition perspective, eTelecare is recognized as the world's most awarded, earning 37 industry awards, including the Marketing Via Phone (MVP) Quality Award from the Customer Inter@ction Solutions for five years in a row and the Best Outsourcer Award from the International Call Center Management - the only vendor to win this award for four years straight. We also hold the distinction of being the first call center and the youngest company to receive the 2005 Employer of the Year award from the Personnel Management Association of the Philippines. We also ranked among the Top 10 Global Leaders in Human Capital in the neo IT "Offshore 100" list - the only call center with a Philippine presence that was recognized as a Top 10 Leader in Human Capital Development.

Clearly, in a span of just seven years, eTelecare Global Solutions has proven that on the international call center showground, the Philippines can outshine and outperform the rest of the world.

At eTelecare, you'll be on the road to success. Our call centers are growing fast, and there are opportunities for advancement at every turn. Perform well and receive rewards as fast as lightning.

eTelecare Global Solutions is a leading provider of outsourced customer care services and solutions for leading firms in the telecom, wireless, consumer electronics, software, financial, and travel industries. We field phone calls from consumers -- customer service questions, sales inquiries, and technical support issues -- for major mobile phone companies, computer manufacturers, and more. With eleven centers across two continents, eTelecare offers an unparalleled range of services and industries.

Onshore and offshore, eTelecare outperforms our competitors in every aspect of our operations. This includes crucial metrics such as faster handle times, higher first-call success rates, higher sales conversion rates, and higher customer satisfaction scores.

With superior service, and dramatic growth, eTelecare is where careers take off.