One Global Contact Center Company Information

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Profile:

One Global Contact Center, Inc. (OGCCI) is a leading provider of outsourced services and an established member of the American Resort Development Association (ARDA), Direct Marketing Association (DMA) and Call Center Association of the Philippines.

We specialize in outbound services such as client generation, telemarketing and sales, appointment setting, and surveys.

We also provide high quality inbound services that include customer service, technical support, booking and reservations.

Our full suite of inbound and outbound contact center services covers both the B2B and B2C spheres.

Our backend services include data processing, rewards and membership points processing, HR services (e.g. payroll processing, benefits administration, etc.), finance and accounting services (e.g. accounts payable, accounts receivable, general ledger, etc.), and other administrative processes.

Our solid track record includes ongoing business relationships with strong players in the timeshare and resort development, travel and accommodation, retail, information technology, telecommunications, and utilities industries in the U.S., Canada, U.K., and Australia.

Our relentless attention to quality and process efficiency has helped our clients increase profitability and focus on more substantive and strategic value creation, while reducing business risk and operating expenses.