Sytel Limited is globally respected for its CallGem™ contact center solution and in particular for its soft dialer, Softdial Plugin® which employs an advanced contact center simulation technique to achieve high performance dialing under compliant conditions. As the leading proponent of performance dialing under compliant regulations, Sytel are involved in advising many of the world's leading marketing and government bodies on preparing their guidelines for the industry.

With this blog, they aim to educate, illuminate and also challenge the call center industry. Expect them to talk about call center technology, but technology is just a means to an end. What matters ultimately is the quality of the service that technology can provide for customers. So expect the blog to be wide-ranging. And expect them to shed new light on received call center industry wisdom.

You may not agree with everything they say. Great. Informed debate lies at the heart of innovation. So feel free to give them your feedback and if you argue your case well, they may post your ideas on the blog.

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