Call Senter Insights

This blog is presented by Inova Solutions.

Since 1984, Inova Solutions has provided technology solutions that make key audiences aware of important real-time data and messages, so that they may take appropriate actions.

In contact center environments, their innovative middleware aggregates real-time ACD statistics and displays them on LED wallboards, LCD digital signage, web dashboards and computer desktops. They enable customer service representatives to identify operational red flags before they become costly mistakes. For example, if a call center supervisor is aware of an overloaded queue, she can shift resources to accommodate more callers. The end result is increased productivity and improved customer service.

On university campuses, their displays serve as an emergency notification system. Administrators can send concise messages to LED wallboards or LCD digital signage displays placed strategically around a campus, to notify students and staff of a public safety concern. Inova displays can also be integrated with fire panels as part of a comprehensive life safety system.

Inova Solutions also manufactures state-of-the art Ethernet clocks for schools, hospitals and commercial buildings. These network clocks draw both power and time updates from existing Ethernet wiring, and therefore require no cumbersome AC outlets.

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