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Administrative Assistant


  • STARTEK COMPANY
  • 10/31/21
  • El Paso, TX
  • 79936
  • 35 / Hourly
  • Full-Time
JOB REQUIREMENTS & RESPONSIBILITY:

REQUIREMENTS
Work independently without face to face management interaction
Ability to train in a remote environment (e.g., all your training is over the computer, this can be difficult for some, make sure you will feel comfortable with this type environment)
Tolerance for working without daily human interaction but ability to replace that interaction with communication channels provided by Startek work at home team
Dedicated area to work from in your home and abide by specific criteria that will be required of you in that environment
Internet speed will be tested in your home office environment and also requirements by Client and Program.

RESPONSIBILITY
Thoroughly and efficiently gather customer information, assess and fulfill customer needs and educate customers where applicable regarding products and services
Ability to utilize and navigate multiple systems simultaneously
Be dependable and meet all attendance requirements
Resolve customer issues via one call resolution guidelines and/or escalated process
Meet or exceed company and client performance metrics
Maintain a balance between company policy and client benefit in decision making
Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and their customers
Ability to accept and embrace changes within the current business environment

In this role you will take your exemplary customer service skills, patience, understanding and compassion to answer inbound phone calls for our clients' members or customers. We offer the opportunity for you to earn additional cash incentives in addition to your base pay (e.g., Depending on the Client/Program you are assigned, you could earn incentives for: Overachieving Performance, Upsell and Solution Selling, etc.).


Employer Information

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