Get Call Center JobsGet Call Center Jobs

Call Center Agent - Seasonal - Gaylord Texan Resort & Convention Center (18002DLU)

Heres To Your Journey with Gaylord

Gaylord Hotels is a multi-location hospitality brand guided by a single focus: extraordinary meetings and conventions. From guest rooms and meeting space, to entertainment and dining all in a self-contained environment, Gaylord Hotels makes meeting planning easy and provides attendees great networking opportunities. As a Gaylord Hotels STAR, you'll bring your warm smile, genuine excitement and a consider it done spirit to work. In return, youll experience the rewards of growing your career among a team of professionals with a passion for excellence. Ready for a change? Take the initiative. Enjoy the Rewards.

The Gaylord Texan Resort & Convention Center, located at 1501 Gaylord Trail, Grapevine, TX, 76051 is currently hiring a Call Center Agent - Seasonal.

Responsibilities include:

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs, determine appropriate room type, and verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Communicate information regarding designated VIP reservations. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests by communicating with appropriate individual or department. Oversee accuracy of room blocks and reservations. Input group rooming lists using reservation systems, revise room blocks to maintain the required number of available rooms, and keep organized files of all groups. Set-up proper billing accounts according to Accounting policies.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

To apply now, go to:

Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others. Visit to learn more about our workplace culture and career opportunities.

Chat, engage and follow us on social media.
@lifeatmarriott on Snapchat

So, we ask, where will your journey take you?

Additional Locations: Lewisville, Texas; Southlake, Texas; Irving, Texas; Bedford, Texas; Arlington, Texas

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Please leave blank
Minimum of 400 (0) characters
Please leave blank
Good news! We have your resume on file, you can use our Quick Apply function to easily apply to this job.

Critical Need Jobs

Employer Information

Previous Page New Search

Very Useful! Very Helpful! Great Site! We've gotten results far better on this site than any other call center oriented free listing job portal out there!

Expitrans Phils, Call Center

Join 6,476 other Call Center Professionals receiving FREE weekly job listings to their inbox every week.

We value your privacy. We will not rent your email to anyone.

Browse other Call Center Jobs in Texas

  1. Operations - Call Center Representative

    Dallas, TX
    Apply Now Operations - Call Center Representative 1111 W Mockingbird Ln, Dallas, TX 75247...
  2. Call Center Position Available

    Platter, OK
    assistance and/or possible processing of credit card authorizations * Tracks call-related information...
  3. Mortgage Loan Originator

    Irving, TX
    Consumer Direct Call Center Loan Originator, 8 warm transfer leads a day, Originate new refinance...
  4. Inbound Call Center Representatives

    Grapevine, TX
    We Are Hiring Immediately Inbound Call Center Representatives Needed We Will Train You! Many...
  5. Pharmacy Technician/Call Center Agent

    Grapevine, TX
    Job Description We are currently looking for some call center representatives for our pharmacy...
  6. Operations - Call Center Representative

    Dallas, TX
    Apply Now Operations - Call Center Representative 1111 W Mockingbird Ln, Dallas, TX 75247...
  7. Call Center Supervisor

    Lewisville, TX
    Job Description Position Overview Supervises the day-to-day activities of Call Center Representatives...
  8. Call Center Representative

    Arlington, TX
    Job Description We are seeking Call Center Representatives to join our team! You will be...
  9. Call Center Representative

    Fort Worth, TX
    Job Description Summary: The Call Center Representative (CSR) is responsible for providing...
  10. Call Center Sales Representatives

    Carrollton, TX
    Call Center Carrollton, Texas Position at All My Sons Moving and Storage Call center Sales...
Browse all Call Center Jobs in Texas
Previous Page New Search