Get Call Center JobsGet Call Center Jobs

Call Center Agent - The Ritz-Carlton, Sarasota (18002T4D)

  • Marriott International, Inc.
  • 12/10/18
  • Sarasota, FL
  • 34236
  • DOE / Hourly
  • Part-Time
Call Center Agent

At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.

The Ritz-Carlton, Sarasota, located at 1111 Ritz-Carlton Drive, Sarasota, FL, 34236 currently has the following opportunity:

Call Center Agent (18002T4D):

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

We invite you to learn more about this position and apply at:

Connect with us on social media to keep up to date on The Ritz-Carlton news, learn more about our culture, and engage with the Careers team on Facebook.

Join The Ritz-Carlton Ladies and Gentlemen. The Art and Soul of Hospitality.

Additional Locations : Bradenton, Florida; Fort Myers, Florida

The Ritz-Carlton is an equal opportunity employercommitted to hiring a diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Job Closed

This position is currently filled/closed/expired, please click here to search for similar positions.

Browse other Call Center Jobs in Florida

  1. Customer Service Rep Macy's Call Center,...

    Clearwater, FL
    A Customer Service Representative will be the first point of contact for our customers. They will actively listen to the customer'...
  2. Client Success Technician

    Venice, FL
    If you love technology and spend time doing it as a hobby. If you're seeking a rewarding job in a fast-paced, energetic environmen...
  3. Supervisor

    Winter Haven, FL
    Company Overview Headquartered in Fort Lauderdale, FL, The Results Companies is a privately held company which is majority owned b...
  4. Customer Service Rep Macy's Call Center,...

    Clearwater, FL
    A Customer Service Representative will be the first point of contact for our customers. They will actively listen to the customer'...
  5. Customer Service Rep Macy's Call Center,...

    Clearwater, FL
    Customer Service Rep Macy's Call Center, Clearwater, FL A Customer Service Representative will be the first point of contact for...
  6. Call Center Representative

    Sarasota County, FL
    Job Description We are growing! Come build your career and a future with Bekins Commercial Installations (BCI) Worldwide. We offe...
  7. Customer Service / Call Center Supervisor

    Sarasota County, FL
    Job Description This position is responsible for managing and optimizing the performance of Customer Care agents to meet all qual...
  8. Customer Service Agent - Call Center

    Sarasota County, FL
    Job Description DESCRIPTION This is a fast growing, fast-paced call center that is open 24/7 365. We have to be here for our cust...

    Sarasota County, FL
    Job Description Make up to $1,500 a Week - Why work for us? * Hours: no nights, no Sundays * No Experience required * Fun Atmosph...
  10. Call Center Representative- Intake Specialist

    Sarasota County, FL
    Job Description Now hiring for a Call Center Representatives in Sarasota, Florida for leading Durable Medical Equipment Company....