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Comcast - Xfinity Mobile Tech 1 Support - Tier 1


  • Comcast
  • 12/23/18
  • Liberty Lake, WA
  • 99019
  • Full-Time
Comcast - Xfinity Mobile Tech 1 Support - Tier 1

Comcast brings together the best in media and technology. We drive innovation to create the worlds best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Description

Responsible for working closely with customers in all markets nationwide to understand root cause for provisioning, billing, sales, account management and repair related tickets and calls. Communicates and/or implements process requirements to reduce overall trouble rates. Uses multiple systems and applications to ensure customer service orders and tickets are completed accurately and on-time while creating a great customer experience within the Xfinity Mobile call center environment. Establishes rapport and promotes effective relationships, upholding Xfinity Mobiles commitment to the customer experience through NPS, Voice of the Customer (VOC) surveys, FCR and using established procedures to resolve all customer issues.

Duties / Responsibilities

Utilizing your unique talents, passion for technology, and excellent customer service skills, youll be creating the ultimate best in class experience and turn our customers into loyal Xfinity Mobile fans.
Answering customer calls and actively listening to identify their issues
Building customer relationships, earning their loyalty and trust
Troubleshooting problems and resolving customer issues from device, to billing, to service concerns.
Generating excitement for new solutions and products that can enhance their experience
Being an Xfinity Mobile ambassador and promoting the products and services.
Utilizing your unique talents, passion for technology, and excellent customer service skills, you'll be creating the ultimate in-store experience and turn our customers into loyal Verizon fans.
Communicates clearly and concisely with customers, both internal and external, all while demonstrating the value of XM.
Leverages skills and abilities to best support the customer as well as identify opportunities to drive growth and offer proactive solutions.
Being solution oriented and proactive, providing first call resolution eliminating repeat calls and reducing unnecessary transfers.
Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
Other duties and responsibilities as assigned.

Requirements

0-2 years of customer service experience
1+ years of technical experience
Call center experience supporting wireless preferred
Open availability needed
High School or Equivalent


Comcast is an EEO/AA/Drug Free Workplace


Employer Information

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