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Customer Service Representative

We are looking for a Customer Service Representative in Montoursville, PA

About Us
We are a 3rd party provider of contract customer service, order entry, sales, and customer retention functions to a wide range of well known companies. The work that we do for our clients includes answering inbound calls, making outbound calls, responding to chat inquiries and emails all from consumers of our clients goods and services. We operate 7 call centers throughout the US and provide a very professional but casual work environment. We have numerous newly opened opportunities for dedicated, enthusiastic, service minded individuals in our Montoursville call center.

Inbound Customer Service Representative: Our Customer Service Representatives are part of a team of representatives providing inbound call center services to our newest client. We have immediate openings for individuals who are motivated by negotiating sales, following up on leads, building rapport with customers and selling features and benefits of a number of outstanding personal care products. This opportunity offers full time hours, paid training and sales incentives.

Various shifts available from 9:00am to 9:00pm, 7 days per week.

Responsibilities
Answer inquiries and provide information about goods & services
Answer phones
Data Entry
Resolve customer issues and answer questions
Recommend products or services to customers
Update customer accounts
Build rapport with customers
Document main points discussed with customers

Education
High School Diploma/GED (or equivalent)

Qualifications
Minimum 2 years experience dealing with customers on the phone or in person
Minimum 2 years experience taking inbound calls
Able to work 5 days a week including 1 Saturday or Sunday shift
Ability to work 12:00pm-8:30pm

Skills
Basic computer skills
Effective time management
Evaluates situations effectively
Excellent communication skills
Good listening skills
Service Orientation
Shows empathy under all circumstances
Experience using computer to enter data and manage customers in a workplace environment

Compensation
$9.00 - 11.00 per hour

Benefits
paid training, paid vacation, health, dental and vision benefits available. most programs offers very generous performance incentives

Please apply today!



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