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Remote Customer Service Representative

  • Global Channel Management, Inc
  • 11/22/21
  • Mason, OH
  • 45040
  • 15 / Hourly
  • Contractor
Remote Customer Service Representative needs experience Remote Customer Service Representative requires:
High School diploma
Must be local to Mason
Ability to produce quality and professional written correspondence with customers
Ability to demonstrate and perform basic math
8:30 AM 6:30 PM (M-F)
9:00 am 5:30 pm (rotating Saturdays). Normal Hours: 8:00 am 9:00 pm (M-F); Weekends 9:00 am 7:00 pm).
Customer service orientation
Intermediate PC knowledge, working knowledge of Windows operating systems, proficient with Microsoft Office, fluent with Internet and mainstream web browsers
Commitment to providing resolution to customer issues on the first contact
Strong English comprehension and a good command of grammar
Minimum internet speeds are 10 Megs download and 1 Meg upload (Instructions for Speed Test attached)
Connectivity to the local network is required to be via Ethernet cord plugged directly into the internet router
Connection cannot be wireless
The workstation should be near a wired internet connect (only 6 feet Ethernet cord will be provided)
Must have a smart phone
Remote Customer Service Representative duties:
Assists customers telephonically and non-telephonically with service and support issues.
Resolves problems utilizing department tools, resources, business judgment and expertise, and appropriate partnerships with field/stores resulting in increased customer satisfaction and retention.
Acts as a positive role models by demonstrating continuous performance improvement, solid business skills and support of department and company objectives.
Ensures productivity, revenue generation, and quality levels are met in order to meet and exceed customer expectations.
Uses courteous and professional language.
Works effectively in a team environment.
Creates a win-win resolution to problems

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