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Xfinity Mobile Tech 1 Support


  • Comcast
  • 02/28/19
  • North Charleston, SC
  • 29405
  • Full-Time
As you may already know, Comcast is one of the nation's largest technology companies. Comcast provides world class video/entertainment content, High Speed Internet and Voice/Mobile phone service for residential and business customers. We are seeking eager, enthusiastic professionals who are interested in a career with us. The ideal candidate will have a strong preference for providing world class Customer Service Experience in every customer interaction.

Summary
Responsible for working closely with customers in all markets nationwide to understand root cause for all advanced issues regarding provisioning, billing, sales, account management and repair related tickets and calls. Communicates and/or implements process requirements to reduce overall trouble rates. Uses multiple advanced systems and applications to ensure customer service orders and tickets are completed accurately and on-time while creating a great customer experience within the Xfinity Mobile call center environment. Establishes rapport and promotes effective relationships, upholding Xfinity Mobiles commitment to the customer experience through NPS, Voice of the Customer (VOC) surveys, FCR and using established procedures to resolve all customer issues.

Qualifications
- High School or Equivalent
- Generally requires 0-2 years related experience.

Comcast is an EEO/AA/Drug Free Workplace.


Employer Information

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